J&K Bank customers aghast as mobile banking application develops ‘snag’

Srinagar, Dec 11: Hundreds of Jammu and Kashmir Bank customers here have faced inconvenience as the mobile banking has gone for a toss from the last two days, thus leaving the customers to lurch at large.

According to the news agency—Kashmir News Observer (KNO), the customers of J&K Bank said that the mobile banking application (MPay) is lying defunct from the last two days after they updated the fresh version of the application.

“We have never witnessed such a situation in the past as it is for the two consecutive days that I am not able to use mobile banking,” Sajid Ahmad, a businessman from Srinagar said.

He added that the users are not even able to log into it. “We are surprised to see that the authorities concerned don’t even bother to fix the error for the betterment of the users,” he said.

Another customer informed KNO that they are being forced to spend a lot of time visiting the banks for their work, which otherwise was possible to be done at home. “We want the concerned authorities to fix the errors at earliest,” he said.

Many of the netizens have also expressed their resentment and highlighted their sufferings due to the defunct mobile banking application.

“JK Bank outs digital transaction facilities including mpay, net banking on suspension mode to revert back to withdrawals, cheques, pay in slips for transaction now,” a netizen wrote in his Facebook post.

Meanwhile, officials in the J&K Bank told KNO that there is some issue with the service providers, but the bank is coordinating with the service providers in this regard.

“There is no issue in application from the bank side. It is up and working from here. But there is some issue with a few service providers. Had it been a bank side issue, nobody would have been able to use mobile banking,” he said.

He added that for the convenience of the customers, the J&K bank authorities are coordinating with the two service providers and are trying to resolve the issue so that the users are facing inconvenience. “The issue of two lakh users has been resolved. We are putting our efforts to ensure all the users will be able to use mobile banking application without any hindrance,” he said—(KNO)